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Frequently Asked Questions

Categories
General   Questions
How do I contact the Helpdesk?
The best way to contact the help desk is through this Website. First, check this FAQ. If your question is not answered here, submit a request for service at http://helpdesk.ohiodominican.edu/About/contactus.aspx.
    Don't forget to include the following information:
    • Your name
    • Your phone number
    • Your room number (Resident Students)
    • A detailed description of your problem.
I graduated from Ohio Dominican University, how long will I still have access to my account?
Your account will stay open for 60 days. After that, your account will be closed and deleted. Starting with May 2007 graduates, you will be able to forward your ODU e-mail account after graduation. Please contact alumni@ohiodominican.edu for details.
Should I buy a laptop or desktop?
This is a personal preference. Many students do prefer laptops to desktops because of the flexibility. In addition, if the student needs help with their laptop, they are able to bring it to the Helpdesk window for support.
Do I need to buy a printer?
This is a personal preference. There is printing available in the Library and in the technology classrooms.
What software do I need?
Every computer on campus is required to have virus protection, in order to connect to the network. Windows XP is the current standard on campus. Windows Vista is available for purchase; however, there are some compatibility issues with a few services that we offer. We are working to resolve these issues and expect to have many of these issues resolved by the start of the semester. The campus also uses Office XP which includes Word, PowerPoint, Excel, and outlook.

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