You must first update your information with the Registrar's Office before any changes can be made.1. We can change your display name and the username/e-mail address will still stay the same. This change can be made without any downtime.2. We can recreate your username/e-mail address. We need a two hour time slot between 8:00 A.M. and 4:00 P.M. to make this migration.Please contact us at 614-253-3633 to submit a Support Request.